Reference

Privacy Policy for India accounts

This Privacy Policy explains how top11 collects, uses and protects the details linked to your account, wallet checks, device access and lobby activity across Baccarat, Dragon Gold, Football…

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top11 Privacy Policy for India accounts
CONTACT ROUTES

Reach us about privacy requests

Privacy questions should reach the team that can check account records, wallet references and device logs without asking you to repeat sensitive details in open channels. Use the path that matches your request, include your account email or phone number, and avoid sending card, bank or password data in plain text.

Team online

Email privacy desk

Write to our privacy email with your account phone or email, the request type and any UPI, Paytm or PhonePe reference that helps us locate the record without exposing bank credentials.

Live chat handoff

Start with chat when you are signed in and need status on a privacy request. We may move the matter to email if identity checks or written consent are needed.

Wallet record checks

For privacy concerns linked to deposits or withdrawals, share only the transaction reference and date. We compare it with wallet logs and payment partner status fields before replying.

DATA CARE

Account data around Baccarat and wallet

We treat privacy as part of daily account operations, not a separate document tucked away after registration.

Data we collect

We may collect your name, phone, email, login records, device signals, wallet references and game session markers.

Cookie choices

Cookies help keep you signed in, remember language choices and measure page errors.

Account security

We use verification steps, session checks and unusual activity alerts to reduce account misuse.

Data sharing

We share limited data with service providers only when they support payments, security, hosting, analytics or customer care.

Retention periods

We keep account and transaction records for as long as needed for service, dispute handling, fraud checks and legal duties.

Change requests

You can ask us to correct contact details, update consent choices or explain a data use.

Privacy questions before you join

These answers explain the parts of the Privacy Policy that usually matter before you open your account: what we collect, why payment references appear, how cookies work and how you can contact us. For anything account-specific, we will verify identity before sharing or changing records.

It covers details tied to your account, including contact data, login records, device signals, wallet references, support messages and game session markers. We use these to provide access, secure the account and answer privacy requests.

When you use these options, we may receive transaction references, status results and verification signals from payment partners. We do not ask you to send full bank credentials through chat or email.

Yes. Send the request through the privacy email or signed-in support path with the detail you want corrected. We verify your identity first, then update eligible records or explain why a record must stay unchanged.

Cookies support sign-in, security checks, language preferences and error measurement. You can change many cookie choices in your browser, but some security cookies are necessary for account access and cannot be turned off there.

Only teams that need the request to respond, such as privacy support, account security or wallet operations. We keep access limited and use internal records to track the response without exposing extra account data.

We keep records while your account is active and for periods needed for disputes, security checks, payment reconciliation and legal duties. After that, we delete records or remove details that identify you.

Yes. Access and eligibility depend on local law and are available where local law permits. If a legal rule requires different record handling, we apply that rule and explain the impact where we can.

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