Reference

Terms & Conditions That Govern Your top11 Account

Q: How do I request a copy of my personal data?

Email support@top11.asia with the subject line 'Data Request' and your registered account email. We will compile and send you a copy of the personal data we hold within 30 days of receiving your verified request, at no charge.

Q: How do I formally dispute a decision made under these terms?

Email support@top11.asia with the subject line 'Formal Dispute', your account ID, and a clear description of the decision you are contesting. We will acknowledge within 48 hours and provide a written response within 10 business days, escalating internally if needed.

Before you open an account or place a single wager on top11, these terms set out what you agree to and what we commit to in return.

Account eligibility by local lawUPI, Paytm & PhonePe deposit rulesWithdrawal verification processDispute resolution pathPolicy update notifications

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What These Terms Actually Cover

top11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms constitute a binding agreement between you and top11 the moment you complete account registration. They apply to every action you take on the platform — browsing the lobby, depositing funds through UPI, Paytm, or PhonePe, withdrawing winnings, and contacting support. Access to top11 services

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is available only where local Indian law permits, and it is your responsibility to confirm that participation is lawful in your state or territory. We may update these terms from time to time; when we do, we will notify you via the email address linked to
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your account. Continued use of the platform after a notified update constitutes your acceptance of the revised terms. If you disagree with any amendment, you must close your account before the change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

Our live chat window is open around the clock. If you have a question about a specific clause in these terms, start a chat and our team will point you to the relevant section and explain how it applies to your account.

Email Support

For formal queries related to these terms — such as account closure requests, data access questions, or dispute notices — email us at [email protected]. We aim to respond within 24 hours on business days.

Help Centre

Our Help Centre holds a plain-language breakdown of the most-referenced clauses in these terms. Search by topic — withdrawals, account suspension, payment disputes — to find the exact policy text that applies to your situation.

HOW WE HANDLE THIS

Data, Security and Account Practices Under These Terms

These terms define not just your obligations but ours. Here is how top11 handles the six areas that matter most to your account security and data privacy.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment identifiers such as your UPI…

Cookie Policy

top11 uses session cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security

Your account password is stored as a salted hash — we cannot read it.

Data Retention

Transaction records and account activity logs are retained for seven years in line with standard financial compliance practice.

Your Rights

You have the right to request a copy of the personal data we hold about you, to correct inaccurate details…

Policy Changes

When these terms change, we send a summary of what changed and why to your registered email at least seven…

Common Questions About These Terms

If something in these terms is unclear, check the questions below. These cover the clauses that account holders ask about most often — from eligibility and payments to data rights and dispute steps.

These terms apply to every person who opens an account on top11.asia. Access is available where local Indian law permits, and by accepting these terms you confirm that participation is lawful in your state or territory. Accounts opened in violation of local law may be suspended.

We can update these terms and will notify you by email at least seven days before changes take effect. If you continue using your account after that date, you are treated as having accepted the update. If you disagree, you must close your account before the change applies.

If your account is suspended for a terms violation, any cleared balance in your wallet remains accessible for withdrawal during a review period. Pending deposits via UPI or PhonePe that have not yet settled may be returned to the originating payment method.

Email [email protected] with the subject line 'Data Request' and your registered account email. We will compile and send you a copy of the personal data we hold within 30 days of receiving your verified request, at no charge.

Disputes are handled under the law of the jurisdiction stated in the full legal text of these terms. For Indian account holders, access and participation are subject to local law, and any formal dispute resolution will proceed in a manner consistent with applicable Indian regulations.

Transaction records are retained for seven years in line with standard financial compliance obligations. After your account is closed, personal data that is not subject to a legal retention requirement is deleted within 90 days of your confirmed closure request.

Email [email protected] with the subject line 'Formal Dispute', your account ID, and a clear description of the decision you are contesting. We will acknowledge within 48 hours and provide a written response within 10 business days, escalating internally if needed.

Terms & Conditions That Govern Your top11 Account

Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Account Practices Under These Terms

Data Collection

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can top11 change these terms without my consent?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How do I request a copy of my personal data?

05 What law governs disputes under these terms?

06 How long does top11 keep my transaction records?

07 How do I formally dispute a decision made under these terms?

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